ORDERING

What payment methods can I use?

We accept the following credit cards, debit cards, and prepaid cards for payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Amazon Pay
  • Apple Pay
  • Google Pay
  • Samsung Pay
  • Microsoft Pay

For prepaid cards, please be sure to register your card with the card issuer. If your card is not registered or activated, you may have issues completing the checkout process.

We’re currently unable to accept cash or checks.

Security
We use industry standard 256-bit TLS encryption to make sure that your sensitive data is protected. We provide an additional layer of security because we do not store your credit card information on our servers.

How do I pay with a gift card?

You can click the redeem button in the gift card email to go to Cloud 9 Paperie and the gift card number will be added to your cart.  If you choose  not to check out immediately, nothing will happen to your gift card.

You can also manually enter the gift card number in the gift card box in the cart right by the “proceed to checkout” button.

Will I be charged sales tax?

Yes, if you live in South Carolina or another state that requires sales tax for online sales, it will be collected at checkout.

Where can I find coupons, sales, or special offers?

For exclusive coupons and new product announcements, subscribe to the Cloud 9 Paperie email newsletter. We are unable to guarantee the accuracy of promotion codes or discounts found on other sites, which may not be affiliated with us.

Other sales or coupons will be shown at the top of our website.

How do I add a coupon to my order?

Enter the coupon code in the coupon box in your cart and you’ll see the coupon applied to the total.

Coupons may be specific to a particular type of product or a minimum order total.  All promotions are available for a limited during indicated dates.  Check the fine print of your offer for its details.

Can I order more than the maximum quantity shown?

Yes! Just contact us to let us know the design you want and quantity you need and we can accommodate your request.

What is your cancellation policy?

You have the option to cancel your order for a full refund, as long as your order hasn’t yet reached production/printing.

To cancel your order:
· Visit your orders page
· Click the CANCEL button beside your order to stop your order from going to production and process a full refund*

We’ll issue your refund right away, but it may take 10 – 12 business days to reflect on your statements.

*NOTE: If you don’t see the cancellation button, your order has already reached production/printing and can no longer be cancelled.

What is your return policy?

The last thing that we want is a disappointed customer; we strive to ensure to that every customer truly loves their order. Please contact us and we’ll handle your issue on a case-by-case basis to make it right.

To expedite your request, please include the following when you contact us:
1. your order number
2. a brief description of the problem
3. a photo illustrating the issue
4. your preference for a replacement or a refund